PAYMENTS & DELIVERY

PAYMENTS & DELIVERY

Safe transactions

Payment with credit carts have to be completed through the safe web environment of WINBANK. Your personal information is safe and protected by strict rules.

Payments methods

Your puschaced could be completed through:

  • Cash on Delivery: To Greece with exceptions some remotes areas. Impossibility of the cash on delivery service, exists for the areas: Agios Efstratios, Alonissos, Amorgos, Anafi, Antikythera, Antiparos, Astypalea, Didymoteicho, Glykovrysi Laconia, Gravia Fokida, Thassos, Ithaca, Kos, Kasos Sos, Kasos S , Syros, Symi, Skala Laconia, Schinoussa, Tilos, Hydra, Folegardos, Halki, PsaraWithout Extra cost .Ouside Greece there is an extra fee for cash on delivery.
  • Credit carts: Mastercart, Visa, Diners, Discover, American express
  • Paypal or Viva Payments. 

Follow the link to complete the payment through PAYPAL: https://paypal.me

Follow the link to complete the payment through VIVAPAYMENTS:Vhttps://pay.vivawallet.com

  • Bank Transfer: Apha bank, NBG and Piraeus Bank

BANK ACCOUNTS:

PIRAEUS BANK: 5065-071-986-066 IBAN: GR700172065000 5065071986066
ALPHA BANK: 3510-0200-2004060 IBAN: GR6201403510351002002004060
NATIONAL BANK OF GREECE (NBG):138/00149232 IBAN: GR3901101380000013800149232

Δικαιούχος: Ιωάννα Ραυτοπούλου "Biofire".


Shipping

In terms of The shipping cost of 5 euros: This policy refers only for shipping in Cities and not to remote areas or areas over 10km from cities. In this case (remote areas) , you have the choice to get your order from the nearest city to your area or you may ask for shipping to your area with extra fee. Call us for information: (0030)2155100935

About Country-Specific Delivery Restrictions

Please note that international or EU shipping to certain countries is subject to delivery restrictions and not all items can be shipped to all countries.

Checkout page messaging will let you know whether an item can be delivered to your address.

Rectrictions: Ethanol could be shipped only in Greece and Cyprus.

Low price guarantee

We guarantee the lowest prices on fireplaces presented in our store.

If you find a lower price for any of our models, offered by a designated online retailer, save the link and contact us.

After we verify that our competitor's price is more attractive, we will lower ours to be at least as low!

About Our Returns Policies

Biofire shop offer returns for most items within 30 days of receipt of shipment. 

Points reward system

HOW TO EARN POINTS: The accumulation of points is done as follows: a) Purchase of fireplace = 10-30 points b) Purchase of decorative fireplace = 2-4 points c) Purchase of fuel 1 piece 5L bionlov = 1 point d) Various accessories = up to 2 points

HOW TO REWARD POINTS: The purchase of 5L bioethanol requires 45 points, while the purchase of 1L requires 15 points. Discover other products that are available for purchase with points!

REDEMPTION PROCEDURE: Redemption is done by recording the points earned in the redemption field of the shopping cart or the Checkout Fund. To redeem them, it is required to add to the product basket that can be purchased with points and the required number of points to purchase the selected products. For information call us: 2155100935